Your roaster has been manufactured and tested to the highest quality standards by Coffee Crafters. This Limited Warranty covers defects in material or workmanship on new roasters. The Warranty extends to the original purchaser only and is non-transferable. Only customers purchasing roasters from Coffee Crafters directly may obtain coverage under our limited warranty.
Coffee Crafters warrants this product against defects in material or workmanship as follows:
- Under normal installation per Coffee Crafters instructions, use, service, and maintenance for a period of one year from the original purchase date, Coffee Crafters will replace, at no charge, any product or part of the product that proves defective because of improper workmanship and/or material.
The specific warranties expressed are the ONLY warranties provided by the manufacturer. These warranties give you specific legal rights, and you may also have other rights which vary from state to state.
What is Not Covered by the Warranty
- Conditions and damages resulting from any of the following:
- The Warranty is void if the original serial numbers have been removed, altered, or cannot be readily determined.
- Chaff Filters
- Products purchased for use other than roasting coffee.
- Any food loss due to product failures.
- Expenses for travel and transportation for product service.
- Consequential or incidental damages sustained by any person as a result of any breach of these
If You Need Service
See the Maintenance/Troubleshooting section of this manual.
Visit our YouTube channel to find Maintenance and Troubleshooting videos for tips on fixing/replacing roaster parts
If you are still having issues with the roaster, give us a call or send us an email so we can troubleshoot the problem with you.
30- Day Complete Satisfaction & Money-Back Guarantee
We want you to be fully satisfied with every item that you purchase from Coffee Crafters. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling, or other additional charges. The item must be returned in new condition, in original boxes, and with all paperwork, parts and accessories to ensure full credit.
Receipt of Damaged or Defective Items
If you receive a damaged or defective item, contact Coffee Crafters Customer Service Department at 509-228-6916. Please supply the Representative with your order number, item number and tracking number from your original confirmation e-mail. The Representative will also need your e-mail address and phone number. We will make every reasonable effort to assist you with your return. If you do not contact Customer Service, you are responsible for all return shipping charges.
A defective item may be repaired or replaced within 90 days of purchase under Coffee Crafters Warranty. CALL US WITHIN 24 HOURS of receiving the damaged item so we can file a claim if necessary.